Refund and Return Policy 

1. Overview

• You have 7 days from the date of purchase to request a refund or exchange.

• Eligible items must be unused, in original condition, and in their original packaging.

• Proof of purchase (receipt/invoice) is required for all returns.

2. Eligibility

We only accept returns for:

• Damaged items (must report within 24 hours of delivery).

• Lost parcels (refund processed after 5 working days of investigation).

Non-eligible items:

• Sale/discounted items.

• Products not in original condition.

3. Refund Process

• Damaged items: Do not accept delivery; contact us immediately at support@crystalskincare.com or by phone.

• Lost parcels: We will notify you and issue a refund if unresolved within 5 working days.

• Approved refunds will be credited to your original payment method within 3–5 business days.

4. Exchanges

We replace items only if defective or damaged. Contact us at support@crystalskincare.com to arrange an exchange.

5. Gift Returns

• Gifted items receive a gift credit once returned.

• Non-gifted returns are refunded to the original purchaser.

6. Shipping Returns

• Return address: Shagisha Magodo 

• Customer covers return shipping costs (non-refundable).

• For high-value items, we recommend trackable shipping or insurance.

7. Late/Missing Refunds

1. Check your bank/credit card statement.

2. Contact your bank (processing times vary).

3. If unresolved, email us at support@crystalskincare.com.

8. Need Help?

Contact our support team at support@crystalskincare.com for assistance.